sultan winPrivacy Policy

This page describes what we collect when you use sultan win and how we keep that data protected. We collect personal information to operate your account, process payments, and comply with anti-money-laundering regulations. We do not sell your data to third parties.

Our servers are located outside Indonesia; your data may be transferred across borders. We use encryption to protect data in transit and at rest. You have the right to request access to your data, request corrections, or request deletion (subject to legal retention requirements).

Read on to understand our data practices, how we use cookies, how we handle third-party processors, and how to exercise your rights on sultan win.

What We Collect on sultan win

We collect your personal information when you create an account on sultan win. This includes your full name, date of birth, email address, phone number, residential address, and identity document number (KTP). We also collect proof of address (utility bill or bank statement) to verify your residential location.

When you deposit funds via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet, we collect payment transaction records. These records include the amount deposited, the payment method used, and the timestamp. We do not store full bank account numbers or card details; payment processors retain that information directly.

We collect your betting history and activity logs. This includes every bet you place (game type, amount, outcome, timestamp), every withdrawal request, and every login to your account. We use this data to detect fraud, verify account activity, and settle disputes.

Cookies and Tracking: We use cookies to remember your login session, store your language preference, and track site usage. Cookies are stored on your device and sent to our servers with each request. You can disable cookies in your browser settings, but this may prevent you from accessing your sultan win account.

How We Use Your Data on sultan win

We use your data for four primary purposes. First, we operate your account and process your bets, deposits, and withdrawals. Second, we verify your identity and comply with anti-money-laundering (AML) and know-your-customer (KYC) regulations. Third, we detect and prevent fraud, collusion, and multi-accounting. Fourth, we analyze site usage to improve our platform and customer experience.

We do not use your data for marketing or promotional emails without your explicit consent. If you opt into our newsletter, we send you promotional offers and game announcements; you can unsubscribe at any time by clicking the unsubscribe link in any email.

We may share your data with payment processors, anti-fraud vendors, and regulatory authorities. Payment processors need your data to authorize and settle transactions. Anti-fraud vendors need your data to detect suspicious activity. Regulatory authorities may request your data during compliance audits or investigations.

Data Retention and Deletion

We retain your personal data for as long as your sultan win account is active. After you close your account, we retain your data for 5 years to comply with anti-money-laundering regulations. After 5 years, we delete your data unless we are required to retain it by law.

You can request deletion of your data at any time by contacting our support team. We will delete your non-essential data (betting history, login logs) within 30 days. We will retain your core identity data (name, ID number, address) for the full 5-year retention period as required by law.

Your Rights Under Our Privacy Policy

You have several rights regarding your data on sultan win. First, you have the right to access all data we hold about you. Second, you have the right to request corrections if your data is inaccurate. Third, you have the right to request deletion of non-essential data. Fourth, you have the right to opt out of marketing communications.

To exercise any of these rights, contact our support team via live chat (24/7 in Indonesian and English), email, or phone. We respond to data access requests within 10 business days. We respond to deletion requests within 30 days (subject to legal retention requirements).

We at sultan win keep your data secure, use it only for legitimate purposes, and respect your rights to access, correct, and delete your information.

sultan win privacy team

Third-Party Processors and Cross-Border Data Transfer

We use third-party vendors to operate sultan win. Payment processors (mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment) process your deposits and withdrawals. Cloud hosting providers store our servers and databases. Anti-fraud vendors analyze transaction patterns. Email and chat providers deliver our support communications.

These vendors have their own privacy policies. We ensure they comply with data protection standards before we share data with them. However, we are not responsible for their privacy practices.

Our servers may be located outside Indonesia. When you use sultan win, your data is transferred to and stored on servers in other countries. These countries may have different data protection laws than Indonesia. By using sultan win, you consent to this cross-border data transfer.

Contact Information for Data Requests

To request access to your data, request corrections, or request deletion, contact us:

Live Chat: Available 24/7 in Indonesian and English via your sultan win account dashboard.
Email: [email protected] — response within 10 business days.
Phone: Available during business hours (09:00–21:00 WIB, Monday–Sunday).

Policy Updates and Jurisdiction Notice

We reserve the right to update this privacy policy at any time. If we make material changes (such as collecting new types of data or using data for new purposes), we notify you via email and ask for your consent. Continued use of sultan win after the notice period constitutes acceptance of the updated policy.

Our services are available only where local law permits. We do not operate in jurisdictions where online wagering is prohibited. Users are responsible for verifying that access and use comply with their own jurisdiction's law. If you access sultan win from a prohibited jurisdiction, we may suspend or close your account.

This privacy policy is governed by the laws of the jurisdiction in which sultan win operates. If you have questions about our privacy practices or believe we have violated your rights, contact our team via live chat, email, or phone. Our support team responds within 24 hours during business hours.